Returns, Refunds & Cancellation Policy
This policy explains how to cancel an order, return or exchange a product, and how refunds work for orders placed on electrifier.in. Last updated: 22 October 2026.
1. Cancelling an order
- Before dispatch: cancel free of charge by emailing electrifiersupport@gmail.com or calling +91 99585 45474 with your order number. You get a full refund, including the ₹99 advance on Cash on Delivery orders.
- After dispatch: the order can no longer be cancelled, but you can return it under the conditions below.
- Cancelled by us: we may cancel an order if the item is out of stock, was listed at a wrong price, or the order looks fraudulent. Anything you paid is refunded in full.
2. Return window
- Defective, dead on arrival, damaged in transit, wrong item, or materially different from the listing: report it within 48 hours of delivery, with an unboxing photo or video where possible.
- Change of mind: request a return within 7 days of delivery. The item must be unused and in its original, unopened packaging.
3. Items that cannot be returned
- Products that have been used, installed, soldered or powered on, unless they were dead on arrival
- Cut-to-length wire or cable, and custom-configured items
- Clearance and final-sale items
- Items sent back without their original packaging, accessories, manuals or labels
4. How to return or exchange
- Email electrifiersupport@gmail.com or call +91 99585 45474 with your order number, the reason, and photos or a video if the item is defective or damaged.
- We confirm eligibility and share pickup or return-shipping instructions.
- Pack the item securely in its original packaging with all accessories.
- Hand it to our pickup partner or ship it back as instructed. Pickup and transit usually take 3–7 business days.
- We inspect the item when it arrives (quality check, 1–2 business days).
- Once approved, we send your replacement or process your refund.
5. Exchanges
- Defective, damaged or wrong item: we send a free replacement of the same product, subject to stock. If it is out of stock, we refund you in full.
- Different variant (rating, model or size): possible if the original item is unused and in its original packaging. Any price difference is collected or refunded.
Not sure which variant you need? Contact us before exchanging and we will help you choose the right rating or model.
6. Return shipping
- Our error (defective, damaged or wrong item): we pay for return shipping or arrange a pickup.
- Change of mind: return shipping is paid by you.
7. Refunds
- Refunds are processed within 5–7 business days after the returned item passes our quality check.
- Prepaid orders (UPI, cards, net banking, wallets) are refunded to the original payment method.
- Cash on Delivery orders: the ₹99 advance is refunded to the account you paid it from, and the amount paid in cash is refunded by bank transfer (NEFT or UPI). We will ask for your bank details.
- Shipping is free on all orders, so there is no shipping charge to refund.
- A partial refund may apply if a returned item is missing parts or shows signs of use.
8. The ₹99 Cash on Delivery advance
On Cash on Delivery orders you pay ₹99 online at checkout to confirm the order, and the balance to the delivery agent. The ₹99 is adjusted in your bill; it is not an extra charge.
- If the order is cancelled before dispatch, or cancelled by us, the ₹99 is refunded in full.
- If the order is refused at delivery, or comes back to us because of an incorrect address or repeated unavailability, the ₹99 is kept towards the courier costs already incurred.
9. Defects after the return window
Electrifier products carry a 1-year warranty against manufacturing defects from the date of purchase. If a product develops a fault after the return window, make a warranty claim instead. See our Warranty page.
10. Bought on Amazon, Flipkart or another marketplace?
Returns and refunds for marketplace orders follow that marketplace’s own return policy, so please start the return from your account there. Our 1-year warranty still applies.
11. Complaints
If you are unhappy with how a cancellation, return or refund was handled, email electrifiersupport@gmail.com with “Grievance” and your order number in the subject line. We acknowledge every complaint within 48 hours and resolve it within one month.
12. Contact
Electrifier Innovations Pvt. Ltd., No. 34A, Surya Garden, Govindpuram, Ghaziabad, Uttar Pradesh – 201013
electrifiersupport@gmail.com · +91 99585 45474 · Monday–Saturday, 10:00 AM – 6:00 PM IST