Returns And Exchanges

This page explains how to return or exchange an item. For what qualifies, see our Return Policy.

How to start a return or exchange

1. Email electrifiersupport@gmail.com (or call +91 99585 45474) within the return window with your order number, the reason, and photos/video if the item is defective or damaged.
2. Our team confirms eligibility and shares return/pickup instructions.
3. Pack the item securely in its original packaging with all accessories.
4. Ship it back or hand it to our pickup partner as instructed.
5. We inspect the item on arrival (quality check).
6. Once approved, we process your exchange or refund.

Exchanges

• Defective / damaged / wrong item: we send a free replacement of the same product once the return is approved (subject to stock). If stock is unavailable, we issue a full refund.
• Different variant (rating, model, size): eligible if the original item is unused and in original packaging. Any price difference is collected or refunded accordingly.

Timelines

• Return pickup/transit: typically 3–7 business days.
• Quality check after we receive the item: 1–2 business days.
• Refund (if chosen): 5–7 business days to the original payment method (COD via NEFT). See Cancellation & Refund Policy.

Need help choosing the right replacement?

Our team can help you confirm the correct rating or model before you exchange. Reach us at electrifiersupport@gmail.com, Monday–Saturday, 10:00 AM – 6:00 PM IST.